JOB READY BASICS SKILL SET
Need a little extra support to get job ready? This skill set is for you!
The Job Ready Basics Skill Set focuses on health, wellbeing and personal development including an introduction to workplace technology.
This training will prepare you for entry level roles in a variety of industries including retail, hospitality, community services, aged care and business services.
COVID-19 DIRECT CARE SKILL SET (FEE-FREE)
The COVID-19 Direct Care Skill Set will teach you the skills and knowledge required to reduce the risk and transmission of infection in the workplace.
You will learn how to comply with infection control policies and procedures; conduct manual tasks safely; and to meet the personal support needs for people you are caring for.
The skill set is suited to those working in aged care, disability support, nursing assistance, home and community care and at home care. Skills can be applied to specific industry needs such as identifying the basis of infection from viruses to bacteria and modes of transmission, and infection prevention and control – including the correct use of personal protective equipment and handling contaminated waste.
BUSINESS READY SKILL SET
The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You’ll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
PROVIDE INDIVIDUAL SUPPORT SKILL SET
Many individuals require support services to help them live an independent and fulfilling life, including people with a physical or intellectual disability, older people and vulnerable members of the community. This is highly rewarding work and employers look for people who are job ready with the basic skills and knowledge for entry level roles.
The Provide Individual Support Skill Set covers relevant skills in individual care/support plans to meet clients personal support needs, comply with personal hygiene standards, maintain food safety, contribute to the cleanliness of food handling areas and dispose of food appropriately, prepare for and provide medication assistance and complete medication documentation, support a client to self-administer medication, safe work practices for the health and safety of yourself and your clients, and how to recognise potentially hazardous manual tasks and complete those tasks in a safe manner.
WORK IN COMMUNITY CARE SKILL SET
The Work in Community Care Skill Set will give you a great start to get into the community care industry. It covers important areas such as first aid, communicating with diverse people and customer service in a community care setting. You’ll also learn to follow organisational infection prevention and control policies and procedures, including implementing standard and transmission-based precautions and responding to infection risks.
You will be job ready, knowing how to provide a first aid response to a casualty in a range of situations, greet clients and exchange routine information to provide a triage service, work respectfully with people from diverse social backgrounds and demonstrate cultural sensitivity, communicate effectively with clients, colleagues and management, and use workplace technology.
OPERATING A SMALL BUSINESS SKILL SET
This skill set is aimed at those who operate a small business or are seeking an administration support position in a small business.
The Operating a Small Business Skill Set will prepare you with the skills and knowledge to get you job ready or to improve how you operate a business of your own. You’ll learn how to design and produce business documents and publications, digitally design and develop text-based documents, develop spreadsheets through the use of both cloud-based and non-cloud based applications, identify financial requirements of a business including profit targets, cash flow projections and strategies to gather financial support, and understand workplace health and safety (WHS) legislation and its application to safe work practices. It even covers how to create and build a social netwo